Support
Learn how AI really works — 500+ animated lessons, an AI tutor, audio mode and spaced-repetition review.
Get in touch
We usually reply within a couple of business days. If something isn’t working, open Settings › Help › Something isn’t working in the app first: it checks your device and lets you send us the result.
Frequently asked questions
Does the app work offline?
Yes. Lessons, quizzes, flashcards and subtitles are on your device and work with no connection. The free lessons’ videos are built in; a Pro lesson’s video or audio piece downloads the first time you play it and is then kept for offline use.
Do I need an account?
No. There is no sign-up and no login. Your progress is stored on your device, and optionally in your own iCloud if you turn on syncing in Settings › Your data.
What does FosteringAI Pro unlock?
The first two Fundamentals modules are free. Pro unlocks the rest of the course — including the Advanced track and every role pathway — plus the AI tutor, Apply to my work, the audio library and the sandbox. Pro is a monthly or annual subscription.
How do I restore a purchase, or manage my subscription?
To restore, open the app and tap Restore purchases on the Pro screen or the You tab. It uses your Apple Account, so sign in with the one you bought with. To change or cancel, use Settings › About › Manage subscription in the app, or iOS Settings › your name › Subscriptions.
The AI tutor, teach-back or sandbox says it’s unavailable. Why?
They use Apple’s on-device intelligence, which needs a recent iPhone or iPad with Apple Intelligence turned on and a supported iOS version. Settings › Help › Something isn’t working shows what your device supports. If yours does not, you can add your own OpenAI API key in Settings › AI Tutor and the tutor answers with ChatGPT instead. Everything else — the course, videos, subtitles, flashcards and quizzes — works on any supported device.
Can I listen instead of watch?
Yes. Tap the headphones icon on a lesson, or Play all on a module, to switch to audio mode with background playback and lock-screen controls. Pro also includes the audio library in the Listen tab.
What languages are supported?
The app is available in 17 languages, and lesson subtitles in 18. It follows your device’s language; you can turn subtitles on or off, and pick their language, on any lesson video.
How do the widgets and Siri work?
Add the FosteringAI widget to your Home Screen or Lock Screen to see your streak and next lesson at a glance. You can also say “Play my next FosteringAI lesson” to Siri to jump straight into audio.
Is my data private?
Yes. There is no account, no analytics and no advertising, and the AI features run on your device by default. A few things leave the device only when you use them — iCloud sync, the AI Pulse news digest, voice questions where your language isn’t recognised on-device, and the optional ChatGPT and Claude features. In the app, You › What this app knows about you lists them all; our Privacy Policy has the details.
How do I delete my data?
Settings › Your data › Reset progress clears your progress on the device. If you turned on syncing, Remove my synced progress deletes the copy in your iCloud. Settings › AI Tutor › Remove deletes an OpenAI key. Deleting the app removes everything else. We hold no account or copy of your data to erase.